Terms & Conditions
Data Controller
Sauna Air OY
Business ID: 3220336-3
Petikontie 3
01720 Vantaa
Email: myynti@saunum.fi
Payment
The online store utilizes Paytrail (https://www.paytrail.com/) as its payment intermediary. With the Paytrail service, making purchases is secure and easy. The available payment options in the online store include invoices, installment payments, online banking, and credit cards.
By using the Paytrail service, you agree to the terms and conditions of Paytrail (https://www.paytrail.com/en/terms-conditions).
Shipping and Delivery Costs
We offer various shipping methods in our online store. Shipping methods and prices may vary based on the weight, quantity, and dimensions of the product. Shipping costs can also be dynamically retrieved directly from shipping companies. Not all shipping methods may be available for all products.
You can view the most up-to-date shipping costs and available shipping methods at the checkout of the online store. The shipping costs for the selected delivery method will always be added to the total amount in your shopping cart. We will deliver your order using the delivery method you have chosen.
Delivery Time
Delivery times for products may be specified in the product details. We always strive to deliver all orders as quickly as possible, but delivery times may vary depending on the specific product or shipping method. Any deviations in delivery times will be separately indicated on the online store’s website.
Cancellation
Products ordered from the online store are subject to a 14-day right of withdrawal in accordance with the Consumer Protection Act, starting from the date of the order, unless otherwise stated in the product details.
Before canceling an order, the customer must contact our customer service to notify them of the cancellation and the impending return of the products. Returns can be made for all products in the order or just some of them. Returned products must be unused, in their original packaging, and free from defects.
The seller reserves the right to reduce the value of the product partially or entirely if the products have been used, have developed defects, the original packaging is lost, or the products are otherwise not in the condition they were sold to the customer.
Shipping costs will be refunded based on the price of the most economical shipping method.
Payment will be refunded in the same manner it was made. For example, if payment was made by card, the refund amount will be credited to the card. If this is not possible, another method for refunding the payment will be agreed upon.
Customer Service
Please always contact our customer service in case of any issues or problems.
Effective from: 30.09.2024
